Frequently Asked Questions!
We accept PayPal, Visa, Mastercard and Electronic Funds Transfer. You have the option to select your payment method during the checkout process. Payment for goods made by EFT will be despatched once the deposit appears in our bank account. Please include your order number as reference. Bank account details as follows:
BSB: 035 087
Account Number: 172074
Account Name: Olive Essences
Shipping within Australia
Goods are despatched as soon as practicable once payment is received. Delivery is via Australia Post and the freight is charged at a flat rate of $10.00 Australia wide. You will receive an email once your order has been despatched. Goods are usually delivered with 5-10 working days.
Shipping - International Orders
If you are outside of Australia, please select your country at checkout. Goods are despatched as soon as practicable once payment is received. Delivery is via Australia Post and the freight is charged at a flat rate of $19.95 world wide. You will receive an email once your order has been despatched.
It is the responsibility of customers to check country & customs regulations for information about items which are prohibited or restricted in certain countries before ordering. Olive Essences is not responsible for customs duty or refusal of entry if your purchase does not meet customs regulations for your country. Therfore there will be no refunds for items refused entry.
Returns and Refunds
Please notify us in writing at
within 7 days of receiving goods, with a valid reason for return. We will contact you within 3 business days to discuss options. It is the responsibility of the customer to pay for shipping when returning items and include your receipt as proof of purchase. Opened or used products will not be accepted for return unless they are faulty. Unopened goods will be refunded in full. If your return is approved, we will initiate a refund promptly to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. If a return is approved, product is to be sent to Olive Essences, PO Box 185, Aldinga Beach, SA. All refunds are made at the discretion of Olive Essences.